When introduced and implemented correctly a 360 degree feedback is a positive addition to performance management. It is a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and peers, direct reports, coworkers and customers. They help individuals to understand how their effectiveness is viewed by others.
Coaching around 360 degree feedbacks is essential, not just for the person receiving the feedback but also for those giving the feedback. If not handled correctly it can cause problems within an organisation such as rivalry, upset, de-motivating and disengaging people. However this can be avoided when people are coached around delivering and receiving feedback to ensure they understand the positive constructive nature and good intent of the exercise.
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